Welcome to Swim Plus app!

The new Swim Plus app makes it easy to stay connected with your swim school.

Whether you're booking swim lessons, managing make-ups, or handling payments; everything you need is right at your fingertips.

With the new Swim Plus app, you can:
- Book swimming lessons, aquarobics, and lap swimming sessions
- Mark absences and schedule make-up classes
- View and pay your fees quickly and securely
- Stay in the loop with updates from the centre
- Perfect for families with kids learning to swim, regular lap swimmers, or anyone looking to stay organised with their swimming schedule.

  • Logging into Swim Plus for the first time

    When you first open the app, select your local location; Findon, Norwood or Mt Barker.


    Please follow the 'forgot password' prompts to set your new password. 


    All family members and bookings should now be visible.

  • How to pay fees and update direct debit

    PAYMENT OF FEES


    1. Open the Swim Plus App and navigate to 'My Account'
    2. Scroll down and under the payment section, it will list all outstanding payments in red, and all credits in green.
    3. Select 'Make Payment', select the Charge(s) that are due and select your payment method. If you do not currently have a Direct Debit setup, this payment will be saved for Direct Debit for future payments. Saved payment details can be saved, which is explained below.
    4. Follow the prompts, confirming terms and conditions and validating personal information before completing the payment.

    Updating Direct Debit Details


    1. Open the iClassPro App, and navigate to 'My Account'
    2. Scroll down, and find your current Direct Debit under 'Stored Payment Method'
    3. If you're updating or changing to the same payment method, select 'Update Details' and follow the promps to change the details.
    4. If you're changing to a Bank Account from a Credit Card, or vice versa, select 'Add Payment Method' and follow the prompts to add the new details. Then, once it's been added, select the pencil icon next to the preferred payment method and select the 'Default Method' slider.

    If you're having trouble removing the old details once you've updated them, you will need to contact the Swim School to remove the old payment method for you. We're always here and happy to help!

  • How to check your child's enrolment(s)

    1. Open the iClassPro App and select 'My Account'
    2. Select the child you wish to check, and select the 'enrolments' tab at the top.

    This will list all enrolments, with different colours for each enrolment type:


    Active: This is their ongoing weekly lesson


    Makeup: This is a booked makeup to replace a missed class which will only exist for the listed day/time.


    Casual: This is a booked extra class which will only exist for the listed day/time.


    Trial: This is a free trial that will only exist for the listed day/time


    Wait: This is a waitlist booking, which we will inform you when they're space for you to make this become an active booking. 

    It is listed here to indicate you are on the waitlist for this selected day/time, and does not mean you have this booking.

  • How to create absence(s)

    1. Open the iClassPro app and navigate to 'My Account'
    2. Select the child you wish to create the absence for, and select 'Future Absences'

    FOR SINGLE DAY ABSENCES

    1. Select 'By Enrolment', change the date to the date you wish to be absent for
    2. Select the enrolment, and select 'Submit.'
    3. This will cancel you from this class on this date, and will generate the makeup token for you after the class has occurred.

    FOR MULTIPLE DAY ABSENCES

    1. Select 'By Date' 
    2. Select 'Yes' to the multiple days prompt, and select the start and end date for your absences. This will cancel you out of ALL class for that period, including any and all active, casual, makeup or trial bookings.
    3. Once you've put your date range in, select Submit. The makeups for any missed classes in this period will be generated after the class(es) have occurred.

  • How to book a makeup lesson

    1. Open the iClassPro app and navigate to 'My Account'
    2. Select the child you wish to create the makeup class for, and select 'Makeups'
    3. Select 'Available Makeup Tokens', and select 'Use Makeup Token'. This will load the available makeups for today. You can use the calendar icon on the top to change to anyday within 14 days. If there is a class or timeslot missing, it means that class is full.

    Once you have booked the makeup in, it does not need to be approved, it is booked for you. 

  • How to update your personal/contact information

    1. Open the iClassPro App and navigate to the 'My Account'
    2. Scroll to the bottom, under responsible parties, select the guardian whose information you wish to update.
    3. Select the Address, email and/or phone number that's saved there, and update it to the new details and submit.

    PLEASE ENSURE UNDER 'EMAIL' YOU HAVE SELECTED YES, OTHERWISE YOU WILL NOT RECEIVE EMAILS FROM US INCLUDING ENROLMENT, CANCELLATION OR EMERGENCY EMAILS.

Welcome to Swim Plus iClassPro!

At Swim Plus, we’ve partnered with iClassPro to make managing your swimmer’s journey as smooth as possible. iClassPro is your all-in-one hub for everything from class bookings and payments to enrollment details, evaluations, makeups, cancellations, and keeping your contact info up to date.


To help you get started, we’ve put together a handy guide on how to download and navigate the iClassPro Customer Portal.


If there’s anything you’d like us to add or clarify, we’re all ears — your feedback helps us improve your experience!